Operation Smile!

Our President/CEO, Eric Norregaard has received the honor of being invited to the Operation Smile Gala in New York City on May 2nd! Operation Smile is an international charity organization that we work with that heals children who were born with cleft palates or other facial deformities.

Operation Smile is an incredible non-profit organization that as of March 2013, has helped change the lives of over 200,000 children and young adults by providing free surgeries to correct facial deformities. Not only does this organization provide surgeries free of charge, but it coordinates programs for training physicians from around the world, manages programs to assist host countries in reaching cleft lip and cleft palate repair self-sufficiency, supports education and research programs to eradicate cleft lips and palates, and organizes global volunteer programs for high-school and college students.

Studies show that every three minutes, a child is born with a cleft. Of this population, 1 in 10 will die before their first birthday. Those who do survive often have trouble eating, speaking and smiling. Often times, the parents of these children cannot afford to provide surgery for their children. Sadly, the children not only have difficulty with eating and speaking, but they may be shunned and ridiculed as well. Operation Smile gives these children a chance at a happy and productive life. 

The Smile Event to be held in New York will commemorate Operation Smile's 30th anniversary and celebrate more than 200,000 free surgeries performed on children worldwide. The evening will offer guests to celebrate with a private dinner, live auction and a special performance. The evening will end with dessert and dancing. 

Eric Norregaard on the opportunity to attend The Smile Event, "Operation Smile has given countless children a chance at a happy and healthy life and I am honored to have had the privilege of being a part of such an amazing organization. Every child is worthy of happiness and access to efficient healthcare. No child should ever have to go through life without a smile."


"Everytime you smile at someone, it is an action of love, a gift to that person, a beautiful thing." - Mother Theresa

Check out Operation Smile's website at  http://www.operationsmile.org/
You can make a difference in the life of a child!

Let The Finals Begin!

Week four of Peak-Incorporated's March madness competition has come to an end and we have our two finalists! Here are the results from last week. 

Everyone has done an incredible job throughout this competition and we are so proud to have such hard working and talented team members. Mike G and Jon will be battling it out this week and one lucky guy will be the proud new owner of a 42" LG 1080p 3D TV! May the best man win! 

March Madness Week 3!

Week three of Peak-Incorporated's March madness competition has come to an end and we have our final four contestants!

Suz, Jon, Mike G and Tim are our four winners and will receive either tickets to the  San Francisco Giants vs. Colorado Rockies game, tickets to the Arizona Diamondbacks vs. Colorado Rockies game, tickets to the St. Louis Blues vs. Colorado Avalanche game, or two passes to the Denver Microbrewery tour! 

Our first place employee will win the grand prize of a 42" LG 1080p 3D TV!!! Best of luck to our four finalists! 

The Customer is Always Right!

Businessman, Ray Kroc once said, “If you work just for money, you'll never make it. But if you love what you are doing, and always put the customer first, success will be yours.” This quote personifies the attitudes of our employees here at Peak-Incorporated. We are very passionate about what we do and our number one goal is to please our clients. 

While we strive to obtain sales for the companies we represent, we believe that sales are not just something to pursue. We believe that sales are what happen while we are immersed in serving our customers. 

No matter the profession, companies in all industries must understand that their customers are their most valuable asset. Improving the customer experience is essential to the success of your company. In order to build trusting relationships, you must view sales models in terms of relationships as opposed to transactions. Here are some areas to focus on in order to foster, sustain and improve customer relationships.  

Communication: Listening is just as important as talking. Pay close attention to your client’s needs and be sure to address their concerns. Learn how to read your customers. Pay attention to their body language and facial expressions. Do they seem confused, uninterested, preoccupied or bored? Once you learn to read into your client’s non verbal communications, you will be able to adjust your approach in order to give them the best experience possible. Not everyone responds to the same approach; some people are visual learners, and some respond better to structured explanation. Some people like to get right down to business and some prefer a more personal and friendly approach. Perfecting your ability to pick up on subtleties in your clients’ demeanor will prove to be one of your most valuable capabilities. 

Efficiency: Always respect your customer’s time. Always be on time for appointments or phone calls and always respond to emails in a timely manner. Come to your appointments prepared for any questions and organize your information for fast and effective communications. Again, pay attention to your clients’ body language. If they seem to be rushed or in a hurry, ask if they would prefer to meet at a time that is more convenient for them.

Flexibility: Always make time to address your client’s concerns or complaints. No matter how great you and your fellow employees are at getting the job done, complaints are pretty much inevitable. Sometimes, things just do not go right and your customers may be unhappy with your services. Set aside strategies to address the issues and rebuild your relationship with your client. All employees should have basic training in customer service no matter what their position may be. There should be standard protocols for how to deal with specific issues to ensure consistency in customer service. 

Networking: Be sure to network with whoever you can, whenever you can in order to build a vast network of contacts. Contacts are people you meet that may at some point turn into valued customers! Your network includes colleagues, professional acquaintances, partners, contractors, suppliers, people you’ve met through school, prior employment, your neighborhood, friends and family. Networking is a long-term investment and you should always value your relationships. 

Rewards: Reward your loyal customers, and they’ll reward you too! Your most profitable customers are repeat customers. On average, repeat customers spend 67% more than new customers! While attracting new customers is extremely important, maintaining relationships with your current customers is an absolute necessity! Show your clients how much they’re appreciated and you can almost guarantee you’ll have their loyalty for a very long time!

Loyal customers can also become your best sales people! If your customers value your services and are truly pleased with their relationship with you and your company, they will recommend your services to others. If they are unhappy, you can bet your boots other people will hear about it! It may sound like a cliché, but you need to ask yourself not what your customer base can do for you, but what you can do for your customers! Be attentive, be patient, be loyal and most importantly, BE YOU! Always take the time to personalize your approach with your clients and you will create long-lasting, trusting and valuable relationships. Remember, the customer is always right!  Happy Sales! 

Rockies Vs Padres!

So much for the Sunday curse of the Rockies! Dillon Doddato and Eric Norregaard attended the Rockies Vs Padres game on Sunday, April 7th at Coors Field. They got to witness the Rockies sweep the Padres from front row seats! 

The Rockies triumphed over the Padres with a final score of 9-1! The Rockies swept their 2nd series in a row and are now 5-1 for only the second time in franchise history! 

March Madness Week 2 Results!

Week two of Peak-Incorporated's March Madness competition has come to an end! Everyone is doing a remarkable job and this contest has really brought about the competitive side of our team! Here's the bracket for week 2!

Moving on to the next stage of March Madness are; Tim, Colleen, Brie, Mike G, Sam, Jon and a big match up between two of our assistant managers; Suz and Billy! Keep up the great work, guys! The competition's getting fierce! 

The four finalists will receive either tickets to the San Francisco Giants vs. Colorado Rockies game, tickets to the Arizona Diamondbacks vs. Colorado Rockies game, tickets to the St. Louis Blues vs. Colorado Avalanche game, or two passes to the Denver Microbrewery tour!

And the one who places first will win the grand prize of a 42" LG 1080p 3D TV!!! 

Common Blunders and How to Avoid Them

Have you ever been at a meeting with people who you know would be the perfect clients for you? Things are going great when something suddenly goes wrong and they walk. You find yourself scratching your head thinking "What the heck happened?! "

We’ve all had this experience. Some of us more than others. Maybe you know what went wrong and you've corrected your approach. Maybe you have no idea what went wrong, so you’ve had to face this situation over and over. The most important thing to remember is to foster trusting relationships with your clients.

 Here are some common mistakes that sales agents make and some ways to fix them. 

1. Not showing respect. Of course, no one would ever intentionally be disrespectful to a prospective client. However, there are little things that can communicate a level of disrespect such as making the appointment all about you, not addressing the client’s concerns or coming off as arrogant or conceited. 

        Make sure you go into each appointment reminding yourself that this is all about your prospective client. Don’t monopolize the conversation and make sure to listen more than you speak. Answer all of their questions adequately and when explanations are needed, do so in an informative, concise fashion. Be sure not to talk down to them or explain things in a condescending tone.

2. Not speaking the language. Sometimes you may miss out on closing a sale because you are not properly presenting your information to your clients

        It is your responsibility to pick up on key characteristics of your clients. Pay attention to their reactions to your approach and make note of which approach they respond best to. Maybe they are visual learners, or maybe they need structured, step-by-step explanations. Make it a priority to become an expert in reading your clients.

3. Not asking questions. Or not asking the right questions. While answering questions is important as well, you will not get far at all if you do not ask the right questions of your prospective client.

        Questions are probably the most important aspect of the sales process and they serve two purposes. One is to obtain information about your client’s needs and concerns in order to present your product as a solution that lies within your client’s needs and values. The other is to involve your client in the process and let them come up with their own conclusion. If you lay down the proper groundwork, you will lead them to come to their own conclusion about your product which they will undoubtedly trust more than you just telling them your product is right for them.

4. Having a confusing approach. Studies show that one of the main reasons for a sale falling through is that the client was too confused by the conversation.

        Don’t deliver too much information.Stick only with what’s important. Don’t use terms that your clients may not understand. If you confuse your client, they will likely say no. Confusion is uncertainty and no one is going to purchase your product if they are unsure about it. 

5. Being difficult to work with. Companies often lose out on sales because their process is too difficult or time consuming.

        Do not ask too much of your prospects. Make the process as easy on them as possible. Overwhelming them with pointless questions, forms or requests for data will turn them off and prompt them to seek assistance elsewhere. 

The best advice that can be given to sales associates is to become a master at reading your clients. This way, if you do slip up and do something to turn them off, you’ll pick up on it from their reactions and have a chance to turn the meeting around. Better yet, you will be able to avoid slipping up all together once you understand what your client wants from you. Listen carefully, ask the right questions, and always be respectful of your clients’ time. Happy sales! 

March Madness Wk 1!

Now that week one of our March Madness competition has come to an end, we have several competitors who will be moving on the the next phase of the competition! Each contender was assigned a randomly selected opponent and the higher seller of the two moves on to compete in the following week. Check out the bracket showing the results of last week's phase of the competition.

Still in the competition are; Suz, AJ, Billy, Jason, Dillon, Jon, Sam, Anthony, Matt, Mike G, Andrew, Brie, Colleen, Ben, Tim and Mike D. Matt Edwards was last week's high-roller with $1453 in sales! Also, last week was our best week ever for sales so far!

Keep up the great work!